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FEMA begins taking disaster assistance applications

Jun 20, 2019

STILLWATER, Okla. (June 20, 2019) - FEMA’s Disaster Survivors Assistance team (DSA), has arrived in Stillwater and will begin registering residents for disaster assistance beginning Saturday, June 15.

Registration is the first step in the road to recovery. If you sustained flooding or other severe weather damage to your property since May 17, 2019, you are strongly encouraged to register for potential FEMA assistance. Properties can include homes, businesses, agriculture or vehicles.

Registration only take about 20 minutes. There are several ways to register:

·         Call 1-800-621-FEMA (3362)

o    If you use a TYY: 1-800-462-7585

o    711 or Video Relay Service (VRS): 1-800-621-3362

·         DisasterAssistance.gov

·         Download the FEMA app

·         Register in person with a DSA team representative beginning Saturday, June 15

o    Call 1-800-621-FEMA (3362) for help


Your Registration

Once you are registered, FEMA will issue you a nine-digit identification number. This is the only number FEMA will ask you to provide throughout the rest of the process.

Should you forget your nine-digit identification number, FEMA can access your account using your name, phone number, address and the last four digits of your Social Security number.FEMA will not ask you to provide the full nine digits of your Social Security number.


Identifying the Disaster Survivors Assistance Team

The DSA team will stay in Stillwater to help register affected residents until both the Stillwater and Payne County emergency managers comfortably feel everyone potentially in need of assistance has registered.

DSA team members will always identify themselves with their full name and a federal FEMA badge.

Team members will also wear clothing identifiable to FEMA, including blue shirts with the agency’s logo or blue logoed vests with yellow reflective material.

Team members will visit neighborhoods throughout Stillwater every day. Their anticipated hours of operation are:

·         Monday through Saturday: 8 a.m. to 7 p.m.

·         Sunday: 11 a.m. to 7 p.m.

FEMA will never require you to pay a fee to register for assistance or to receive an inspection.

If you are unsure as to the identity or validity of an individual claiming to represent FEMA, you are encouraged to contact the Stillwater Police Department or Payne County Sheriff’s Office at any time.


Property Inspections

About one week after you complete registration, an inspector from FEMA should arrive at your home to conduct a 30-minute inspection. They will identify themselves with a federal badge and they will have your nine-digit identification number on file.

FEMA will never require you to pay a fee to register for assistance or to receive an inspection.

If you are unsure as to the identity or validity of an individual claiming to represent FEMA, you are encouraged to contact the Stillwater Police Department or Payne County Sheriff’s Office at any time.


I received a FEMA packet. What’s next?

About one week after registering, you should receive a packet in the mail. It will include:

·         A letter with your nine-digit identification number

·         A list of what to do after a disaster, including any steps you need to take

·         A potential letter from the U.S. Small Business Administration with the process to apply for a loan (applies to businesses only)

You can call FEMA’s Disaster Assistance phone line for any questions you have about your packet: 1-800-621-FEMA (3362).


Disaster Recovery Center

After FEMA has sent out the packets, the DSA team will establish a Disaster Recovery Center in Stillwater. The DSA, Stillwater Emergency Management and Payne County Emergency Management teams are currently coordinating this location.

We will post updates about the Disaster Recovery Center’s official location and the next steps you need to take at http://stillwater.org/fema


Frequently Asked Questions

I’m not sure if I had enough damage done to my property to qualify for disaster assistance. Should I register?

·         Yes. FEMA strongly recommends you register for assistance for any kind of flooding or severe weather damage you received. The DSA team cannot assess whether you are eligible for assistance if you do not register.

Can I register after I’ve already filed a claim with my insurance?

·         Yes. FEMA strongly recommends you register for assistance even if you already filed a claim. FEMA will wait until your insurance company provides a settlement letter and will request a copy.

·         Your insurance company’s approval or denial of coverage does not mean FEMA will or will not provide you potential assistance.

Will FEMA charge me a fee to register?

·         No. FEMA will never require you to pay a fee to register for assistance or to receive an inspection. If you are unsure as to the identity or validity of an individual claiming to represent FEMA, you are encouraged to contact the Stillwater Police Department or Payne County Sheriff’s Office at any time.

Who can I contact for more information?

·         The FEMA Disaster Survivors Assistance team members will be in Stillwater as long as it takes to help register residents who sustained damage and answer questions.

·         You can always call FEMA’s Disaster Assistance phone line for any questions you have about the process: 1-800-621-FEMA (3362).

 

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